Warranty Disclaimer

All of our products generally come with a 2 years warranty, with the first year to include spare parts and labor charges, whilst the second covers labor charges only.

The guarantee covers the replacement of any defective part free of charge in order to restore normal use of the appliance or, on our decision, replacement of the entire product if we believe such action necessary for the proper use of the unit.

We also guarantee the availability of spare parts for 10 years from the date of purchase. After this period maintenance will be performed only if spare parts are available. We also reserve the right to decline to provide service where the Product is obsolete, no longer deemed serviceable or replaceable for any reason.

TIME FOR SERVICE:
Service will be available during Operation Hours. Sunday to Thursday from 8 am until 5pm.

PLACE OF SERVICE:
Service will be provided onsite, however in case the maintenance will affect your operation on site we will take the appliance back to our workshops and will schedule a date of returning it.

LIMITATIONS OF COVERAGE – This warranty does not cover -

• • Parts broken through mishandling.
• • Wear and tear caused through use and normal ageing.
• • Damage, fault or failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, improper installation (if not installed by us), damage caused by spillage of foods/liquids, wrong usage of electrical supply and voltage, abnormal voltage, excessive heat, dust, corrosive surroundings, chemical reaction, failure to keep the Product clean, failure to operate or use the Product according to instructions, accident, mishandling, misuse, tampering, vandalism, theft, fire, lightning, flood, wind, freezing, power failure, static, normal wear and tear, pests, vermin, foreign matter entering the Product, inadequate or excess power supply, unusual atmospheric conditions, or acts of war or acts of God.
• • Normal wear and tear and cosmetic damage such as, but not limited to corrosion, scratches, dents, rust (except for stainless steel surfaces), stains. Nonfunctional parts such as, but not limited to, plastics and finishes.
• • Consumables. Consumables are defined as any part or component of an expendable nature and/or any item that is designed to be consumed (wear out) during the life of the Product, regardless if it is consumer replaceable or not and whether such Consumables originate from us or not.
• • Consequential losses and/or damages as a result of malfunctioning of, damage to, failure of an operating part of the covered Product, or damages, fault or failure as a result of any repairs or replacements under this warranty. Damages, fault or failure caused by delays in rendering of our services or loss of use during servicing or otherwise awaiting parts are not covered.

• • Any utilization of Product that is inconsistent with either the design of the Product or the way the manufacturer intended the Product to be used.
• • Lack of preventive maintenance (regular cleaning or lubrication) as per the operation and maintenance manual of the appliance which is provided to you upon handing over.
• • If the appliance is moved from its original location.
• • If the appliance is opened or repaired by someone not from our team.
• • There are balance payments due from Contract/Purchase Order value.